Cloud infrastructure
Azure, Microsoft 365 and Google Cloud environments monitored, maintained and kept secure.
Service
Managed IT Support
Not every organisation needs, or wants, to run its own IT department. We provide ongoing support for your cloud infrastructure, servers, business applications and workstations, available as an ongoing monthly service, so the systems your business depends on stay maintained, monitored and working.
Scope
What this includes
A managed IT support engagement typically covers:
- Monitoring of cloud infrastructure, servers and key business applications
- Routine maintenance and updates
- Security remediation when an issue is found
- Troubleshooting for the business applications and workstations you rely on day to day
- A dedicated ticketing system for raising and tracking issues
- Delivered as an ongoing monthly service, rather than a one-off project
What we look after
Support for everything your business runs on
Cloud infrastructure, server rooms and end-user workstations, supported by one team that knows your setup.
Servers
On-premises and virtual servers kept updated, backed up and running smoothly.
Business applications
The applications your team depends on, supported and troubleshot when something goes wrong.
Workstations
Laptops and desktops set up, patched and supported for every member of your team.
How support works
Regular support, maintenance and no service gaps
For customers who want to modernise their systems and secure their back end, with ongoing IT support they can count on.
Monthly subscription
Achieve your goals effortlessly, with no need to hire extra IT staff.
Availability through ticketing
Every request is logged in a dedicated ticketing system, so nothing is lost and you can follow progress.
We know your setup
The team supporting you understands your products and systems, so you never start from zero.
Personalised to you
Support scoped around what you actually run, revisited as your environment changes.
Proactive maintenance
Updates, monitoring and fixes happen before problems reach your users, not after.
Who this is for
Who this is for
This service suits organisations that want dependable, ongoing support for their infrastructure and applications without building an internal IT team, and equally suits a business that already has some internal capability but wants a dedicated partner for monitoring, maintenance and the day-to-day tickets that would otherwise fall on someone whose real job is something else.
How we scope the work
Support is scoped around what you actually run: the infrastructure, servers, applications and workstations covered are agreed up front, along with how issues are raised and tracked through the dedicated ticketing system. Support then continues on an ongoing monthly basis, with the scope revisited as your environment changes rather than fixed in place indefinitely.
Services
Explore our other services
Ready to talk?
If you want ongoing support for the systems your business depends on, we would like to hear about it.